I had Air Tech out on 2-22-22 with ac not cooling. He came out late and was in a big hurry since he did not want to check the a coil or the compressor for the freon leak. All he wanted was another $175.00 for a dye test. I paid it and he came out a few days later and said he could see freon on the bottom of the air handler cage. I called out another hvac comp and he said it was totally obvious that the a coil was leaking and said if Air Tech had opened it up and looked, there would have been no need for an extra $175.00. Executive Heating and cooling also gave a much better price for the new a coil too. Do not use Air Tech. I wouldn"t if I had looked at the reviews.
Air Tech has always been professional from the very first call to many service calls and maintenance calls. Every tech is knowledgeable and fair and honest. We have a very old system and they are helping to keep it maintained and in good working order so we do not have to face the cost of a new system right now. They never push to have us purchase a new system. They are working with us to keep the old one working. Rest assured that when the time comes to get a new system Air Tech will be the people we will call. Great business. Been here a long time and techs are with them a long time too. That says it all.
went on the ladder and he could see lots of water in the Air Handler pan with evidence that it was leaking everywhere. We called Air Tech Inc that morning, who installed the unit in the first place. License # CAC1816406 & EC13006654. A few hours later Chris from Air tech came out, this was the afternoon of Sunday, July 1, 2018. He found the pump which pumps out condensation and extra water from the handler pan both switches were burnt out. He replaced the pump switch and the switch that turns the unit off if there’s too much water. Also, we noticed that the wires were submerged in the pan full of water (See photos air tech wires in water 1 & 2). My husband suggested that they shorted it out. Chris removed excess water from the area, then moved the wires outside the water pan area (See photos wires out of the water 1 & 2), and replaced both switches. Once he did this, he told John my husband that he had to have George come out tomorrow. Chris, then, left in a hurry and never bothered to fill out the work order as to what he did that day. He was there for 2.5 hours, but left no receipt. At this time the pump worked perfect on air handler and was discharging water out the drain just like it should have been doing. Wasn’t sure why someone else would need to come out. (Note: photo 3 air handler repair receipt). This receipt is dated July 1st, but signed by George on the following day, July 2nd. George basically said it was our fault due to lack of maintenance and he states that he (George) cleared the drain pipe. But it was already working fine since Chris came over the day before. After George came, I spoke with Jessica in the office and stated that it was a faulty install and Chris knew it and fixed it by taking wires out of the water and changing the two switches, but nowhere on their receipt did it say these things were done (see copy of repair receipt). I asked Jessica for a copy of the July 1st invoice, when Chris did the work and she said would try to get it to us, but she never bothered. She stated at that time it was our fault and that they will not cover the damages. We texted Chris as we had his cell phone number and asked him for a receipt and never received either from him, the company, or Jessica (No invoice from July 1 work). Also, when speaking with her I asked for the owner Arthur Gagnon, she stated he was out of town, and that she made the decision to not cover the damages that were caused by the failing switches. Air tech did a disservice and made a mistake upon putting in this handler, and in doing so caused much damage, but refused to take responsibility for their actions. We would like the state contractor’s board to know and see if you can help us collect what is due because of their negligence and poor installation. Also, if you look at the photo ( 2 air handler install of unit receipt), we believe, it has Chris' name as the installer in the first place. We believe that he realized it was wrong and fixed it correctly, but didn't want the company to have to pay for the damage. Why wouldn’t they have given us an invoice on the first day of the repairs done by Chris? Also, even after asking for the receipt, they still wouldn't give one. They never put that he did the repairs at all because they knew they were at fault or would have put the repairs on the receipt. Also, the pump worked fine after Chris left on Sunday. George did no repairs, although he said he fixed the drain in a better way, but that was it, and he claimed the drain was clogged, yet there was no evidence outside the drain that anything had plugged it up and was already working fine when he got there. The thing is Chris never touched the drain pipe, he only changed the switches and the wires, but none of that is on the invoice. They are lying and deceiving customers
*BEWARE* I called this company because my AC had stopped working They came out and tested it and told me I needed to replace it as it was original to the house built in 2006. The next day a guy came out and gave my an outrageous estimate of $11,000 to replace it. I had 3 other AC companies come out and they were all between $5,200 and $5,900. Do your research people and don't get ripped off by companies that have no morals like this one.
